A: To avoid someone who's logged in, please login the bound account(the first account to add the system), go into Me>> Share list, delete the share will be ok. 
 

A: Please disable PPPoE in System setup>> Network setup>> PPPOE; system doesn't support that function for now.
 

A: The cameras need to be plugged into outlet, cannot be battery powered. Because cameras are Day/Night cameras, each has 3pcs IR led working in night vision, so it needs more power energy, the battery is difficult to support it.
 

A: Please refer to product description; if it doesn’t state camera is with 2-way audio, please check if there are 3 cables on camera end, if so, camera is with two way audio; you can purchase our extend speaker to realize 2-way audio. 
 

A: For 3MP/5MP cameras system, it supports up to 2-channel playback at the same time; For 8MP cameras system, it supports 1-channel playback.
 

A: The standard working temperature of the camera is -4 to 140 degrees Fahrenheit. If your temperature exceeds the working temperature of camera, we suggest you'd better not use camera during this period of time. 
 

A: Please download our PC client through the link below(choose the first one from top to bottom; Please login with your app account):http://helpen.dvr163.com/index.php/Tool_software NOTE: please make sure Cloud ID of your system is online. Remote tools are not for long-time viewing, you'll have to refresh it after a viewing break. 
 

A: Login the bound app account(the first account to add the system), click Share below device/camera image, follow the prompt to complete the share; other users(accounts/phones) can add device by scanning the shared QR code using their app accounts and password. 
 

A: Wireless cameras are affected by a lot of environments, so they can't give a definite range of work. It is recommended that the NVR be placed in the center of the monitoring area, and the installation position of the IPC (wireless camera) and NVR should avoid the obstacle as much as possible. When the cameras are connected at the same time in an open area and there are no obstacles between the NVR and the IPCs, the IPC is placed in a spherical coverage area with a radius of 80 meters with the NVR ideally at the center; The recommended radius is reduced to 40 meters when there is one wall between the NVR and the IPCs, when there are two walls, it is reduced to 20 meters radius(coverage is affected by the physical properties of the obstacles and the surrounding environment, this data is for reference only). 
 

A: When you setup backup, there will be a minute for you to pull out the mouse and insert USB, system will auto backup the video.
 

A: Please download HonestView in App Store, register an account, login and add device by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.NOTE: Please check if your system is with Wireless internet function in System setup>> Network setup; if it is with that function, you could connect system to your wifi wirelessly; if not, please connect the NVR to your router directly with a network cable, to make the Cloud ID of your system online. 
 

A: Please check if you checked the box Buzzer in System setup>> Channel setup>> Video detection for every channel; if so, please uncheck the box, click Apply, click Ok. Please also check if you checked the box Buzzer in System setup>> General setup>> Error setup; if so, uncheck it, click Ok.
 

A: Camera viewing angle is about 75-85 degrees.
 

A: The red triangle means error detected or motion detected, you could click it to see what it is; and you could also close it if you like, please go into System setup>> General setup>> Error setup, uncheck all the four boxes, and save the settings.
 

A: Please format HDD in System setup>> General setup>> HDD setup to delete all video records, can’t delete single record for now. 
 

A: Current system is with Cloud storage; after adding device to app, please check if there is cloud storage option; if there is, it is with cloud storage; click it to choose the package you would like; Cloud storage is not for free. 
 

A: NVR power cord is about 3ft, camera power cord is about 10ft long.
 

A: System supports 220V power input; system power supply supports AC 110V-240V input.
 

A: We don’t suggest you position camera indoors aimed at a window, it works fine in day time but at night it doesn’t. The camera has 3pcs array IR led working for night vision, the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision mood.
 

A: The hard drive is 2.5 inch internal SATA HDD, you could buy one and install it into the NVR box, go into system setup>> HDD setup, choose the hard drive and format it, the HDD will work. This system supports up to 6TB hard drive, and if the hard drive is over 2TB, we suggest you purchase a 12V3A power supply for NVR box, the bigger hard drive needs more power.
 

A: Please troubleshoot installation error first: Please don't place the camera next to the wall or towards something reflective, they reflect light strongly, so you will not see anything in night vision; Please don't turn the camera toward a very empty place or a large area, there would not be enough reflected light so that you won't see anything in night vision; Please don't place the camera indoors toward the window; the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision. Solution: Please adjust the camera angle or change the camera's position. If the installation position is good, please check if the camera is energized or not. Steps: plug in a working power supply to the camera, cover the front end of the camera or cover the LED indicator below the 3pcs IR LED of the camera, to see if the 3pcs IR LED work or not; If the IR LED works, please double click corresponding camera to make it full screen, right click the mouse on that camera interface, select Color adjust, check if IR cut mode for that camera is Infrared or not; If mode is right, please kindly email us your product order ID, and clear picture showing camera night vision problem, along with picture of that camera Color adjust info at info@ohwoai.net, we will verify and get it resolved as soon as possible; If the IR LED doesn't work, please email us picture showing that, along with your your product order ID and delivery address at info@ohwoai.net; we will verify and send replacement for you as soon as possible; thanks for your time. 
 

A: Please go into Video Manage, choose the camera then click Manual Edit, select Image Rollover. 
 

A: Please go into Video Manage, click the camera you want to change order, then click the Up Arrow or Down Arrow Icon, you can reorder the sequence. If there is no Arrow Icon, we are afraid that you'll have to delete all cameras then match code the cameras with the NVR again one by one(please check the channel first then match code the camera).
 

A: Please enable APP Alarm in System setup>> Channel setup>> Video detection, please also enable alarm information in the App and meantime allow your phone to receive push notifications. FYI, notification only works for Motion detection, please make sure you set system to record Motion. 
 

A: 1. Please make sure the power supply(voltage and power) is good and right, 12V2A is for the NVR box; 2. Please unscrew and remove the top cover of the NVR box, pull and plug the SATA power and data cables to see if it works or not; Please connect the HDD to your computer to see if it works or not, or bring it to a computer shop to test; 3. Please check if the port on NVR board is broken, which can be easily seen. If all is good, but HDD still can't be found/formatted, please kindly email us your product order ID, your delivery address and phone number, we will verify and send a 12V3A power supply for you as the first step to solve the problem if your system is under the warranty; Thank you for your understanding and cooperation.
 

A: Please check if your Router has internet access or not; please check if the network cable is good or not, the LAN light blinks or not in the rear panel of the NVR when inserting the network cable; If all is good, please check the box DHCP in System setup>> Network setup, click Ok, exit the menu and reboot the system by right clicking the mouse, select Exit System; after Cloud ID is online, you could uncheck the DHCP box; If it doesn't work, please try Fast network>> Auto config; If doesn't work, please kindly email us your product order ID, pictures of Fast network info, Network setup info and System version info at info@ohwoai.net; we will check for you. Thanks for your time. 
 

A: That is because your TV/Monitor doesn’t support Full HD picture, please change another TV(resolution supports 1280x1024 or above), or connect the NVR system to TV/Monitor by VGA cable, the video resolution transmit by VGA is lower than HD picture. If the above problem occurs in the case of VGA connection, please use HDMI to connect the system with TV(resolution supports 1280x1024 or above), go into System setup>> Screen setup, use drop-down box to select a lower resolution for VGA resolution that your computer monitor supports, then use VGA to connect the system with your computer monitor. PS: Some Japanese brand of TV only support 1080p@60Hz.
 

A: Please kindly email us your system and new camera order ID, pictures of your system version info and new camera version info at info@ohwoai.net; we will check for you, thanks for your time. 
 

A: Please make sure the power supply(voltage and power) is good and right, 12V2A is for the NVR box; If you can't measure the supply voltage, please remove the HDD, then plug in a working camera's power supply to the NVR to see if NVR reboots or not; If NVR(without HDD) doesn’t reboot with the working camera's power supply, please kindly email us your product order ID and your delivery address at info@ohwoai.net, we will verify and send a new NVR power supply so that you could troubleshoot the hard drive; If NVR(without HDD) still reboots with the working camera power supply, please kindly email us your product order ID and clear video showing problem(NVR interface, including NVR indicator lights condition) at info@ohwoai.net; we will verify and get it resolved as soon as possible. Please also check if you enabled Auto maintenance in System setup>> System admin>> Sys maintenance, if so, disable it. 
 

A: Please make sure the power supply(voltage and power) is good and right, 12V2A is for the NVR box; If you can't measure the supply voltage, please remove the HDD if your system is installed with one, then plug in a working camera's power supply to the NVR to see if NVR works or not; If NVR doesn't work with the working camera power supply, please kindly email us your product order ID and clear video showing problem(NVR interface, including NVR indicator lights condition) at info@ohwoai.net; we will verify and get it resolved as soon as possible. Thanks for your time.
 

A: Please check if you enabled Auto maintenance in System setup>> System admin>> Sys maintenance, if so, disable it. Please make sure the power supply(voltage and power) is good and right, 12V2A is for the NVR box; Please go into System setup>> General setup>> HDD setup, check if HDD status is normal. If all is good, if NVR restarts again, please email us picture showing error info(check if there is the red triangle mark, if there is, please click it to see what it is and kindly email us picture of it) at info@ohwoai.net; we will check for you, thanks for your time. 
 

A: Please kindly email us your product order ID at info@ohwoai.net, we will verify and help you with password resetting as soon as possible. FYI, without order ID, we can't help you reset password, this is for our customers' monitoring security, thanks for your understanding.
 

A: Please make sure that camera antenna is tightened, please make sure NVR antenna is tightened; please make sure there is nothing metal around and no walls between NVR and camera; if there is, it will affect the signal a lot; please make sure Region in System setup>> Network setup>> Wifi setup is FCC(USA and Canada); please select 1, 6, 11 or other for Wifi channel in System Setup>> Video Manage>> Wifi Setup, adjust to make the most of it(Note: when changing channel, you'll have to click update then click Ok, wait a few minutes till signal stabilizes). If it still doesn't work, please kindly email us your system order ID, pictures of your system version info and camera version info(showing camera with problem) at info@ohwoai.net; we will check for you. Thanks for your time. 
 

A: Please make sure the power supply is right, 12V2A is for the NVR box and 12V1A is for camera; Keep NVR system powered on, in black screen state, left click the mouse for 15 seconds, then connect the NVR system to TV using HDMI to see if it works or not; If doesn't work, please change another TV supports Full HD picture(1280x1024 or above); if still doesn't work, please kindly email us your product order ID, and the Model of your system, it is on the label on the rear panel of the NVR box; we will verify and get it resolved as soon as possible, thanks for your time. 
 

A: Please either modify Preferred DNS the same as your computer DNS in System setup>> Network setup, or you could modify it to 8.8.8.8; And please check if there is any restrictions of security settings of your router.
 

A: Sorry for the trouble, please power off the camera then power it on to see if it works or not; if camera still doesn’t work, please kindly email us your product order ID, and your delivery address; we will verify and send replacement for you if your system is under the warranty. Thanks for your time. 
 

A: Current system supports up to 10 cameras, you can add a total of 10 cameras to one system. 

A: Please reboot the system by right clicking the mouse, select Exit System. 
 

A: You can adjust Sensitivity and edit area in System setup>> Channel setup>> Video detection; You can enable Humanbody and Bodyregion if your camera is with those functions, with those boxes checked, a red box will mark the position of the humanoid when detecting motion(triggered by human) which makes it more accurate(FYI, with those boxes checked, area edit won't take effect). If doesn't work, please kindly mail us your product order ID, pictures of your system version info and camera version info(showing camera with problem) at info@ohwoai.net; we will check for you.
 

A: Please kindly email us your product order ID at info@ohwoai.net, we will verify and activate the warranty for you as soon as possible, thanks for your understanding.
 

A: App has been updated, one system can only be bound to one app account/phone, other uses/phones need to add device by the QR code shared by the bound account; you can ask the bound account to share the device to you. If you own the system, you can factory reset the NVR(Right click the mouse on the main interface, select System setup>> System admin>> Factory setting>> Simple restore/Right click the mouse on the main interface, select System setup>> System admin>> Factory setting; don't check the box Wifi Reset, or you will have to match code all cameras again with the NVR), login the app, delete the device first then add it again(please make sure you set password for system). 
 

A: There would be delay among all wireless security systems, a delay of 3 to 10 seconds is normal; If it is beyond 10 seconds, please make sure all antennas(for cameras and for NVR) are tightened; please change corresponding camera Preview Stratage to Realtime or Fluency in Video Manage>> Manual Edit; if it doesn't work, please make sure Region in System setup>> Network setup>> Wifi setup is FCC(USA and Canada); Please select 1, 6, 11 or other for Wifi channel in System Setup>> Video Manage>> Wifi Setup, adjust to make the most of it(Note: when changing channel, you'll have to click update then click Ok, wait a few minutes till signal stabilizes); If it doesn't work, please modify MTU to 1200/1000 in System setup>> Network setup, click Ok; power off the NVR box then power it on to see if it works or not. If it still doesn't work, please kindly email us your system order ID, pictures of your system version info and camera version info(showing camera with problem) at info@ohwoai.net; we will check for you. Thanks for your time. 
 

A: Please delete the corresponding channel of that camera in Video manage first, then match code it with the NVR again, steps: plug in a working power supply to the camera, connect the camera to the NVR directly with a working network cable; then click "Search/Refresh" in Video Manage, to see if it is available; If it is available, click "Match code"; please visit this link to view match code camera demo video:http://www.oossxx.com/index.php/product/index/id/41.html If doesn’t work, please factory reset the camera(power on that camera, connect it to the NVR directly with a network cable; right click the mouse on the main interface, select Video manage; then click "Refresh" in Video Manage, you will see that camera; check it then click Modify, select Factory reset) then match code; if still doesn’t work, please kindly email us your system order ID, pictures of your system version info and that camera version info at info@ohwoai.net; we will check for you, thanks for your time. 
 

A: For remote access, in default mode, our wireless system will take 120KB/s, it doesn't take up bandwidth when you are not view cameras remotely; for internet speed, one camera will take 100k/s upload, NVR will also take 30k/s for one channel.
 

A: Yes, you could install the cameras though cables; you'll have to use a Regular net switch/hub, NVR and cameras connect to HUB(camera also needs to be plugged into outlet): please delete the corresponding channels of the cameras in Video manage first, then connect the cameras to the HUB, then connect the HUB to the NVR directly with a network cable, refresh and auto add(Add one) it, it will work.
 

A: Please go into System setup>> General setup>> HDD setup, check if HDD status is normal or not; if HDD status is normal, please playback records on system via TV/monitor, then email us clear picture showing playback error info, along with your product order ID at info@ohwoai.net, we will check for you. Thanks for your time. 
 

A: Please login your account, click Orders, find the order of OHWOAI security system, you'll find order ID in the upper right corner of the order. 
 

A: As long as you set an 8-10-digit password for your system, there won’t be any security problem then.

A: Please kindly email us your system order ID, and picture of your system version info at info@ohwoai.net; we will check for you. Thanks for your time.

A: The default factory settings for username is admin, the default factory settings for password is empty, just leave it blank is ok; If it doesn't work, please kindly email us your product order ID at info@ohwoai.net, we will verify and help you with login problem as soon as possible. FYI, without order ID, we can't help you reset password, this is for our customers' monitoring security, thanks for your understanding.
 

A: POWER: Turn on/off the display(standby); Number Key: 12345678 select each channel; 9 for multiple channels; 0 Reserve; VIEW: Switching among Single view/4 views/6 views/8 views; PTZ: Turn on PTZ menu; MENU: Go into system menu; ESC: Exit/Enter right-click mouse to display the menu; Direction Key: Direction control; Enter: Confirm; PLAY: Play video.
 

A: Theoretically, camera supports ONVIF can work with our system, but only in the wired way; that means, to power on the camera, connect it to the NVR directly with network cable, refresh and auto add it(Add one) in Video manage, it will work; if it doesn't work in the wired way, it is not compatible with our system.
 

A: Please kindly email us your product order ID, and picture of your system version info at info@ohwoai.net, we will verify and send firmware upgraded detail for you if it is not the latest one. Thanks for your time.
 

A: For android app ads, please go to Me>> Settings, click 6 times on the empty space below the Clear cache bar and there will pop up a prompt to close the ad; For iPhone, go to Me>> Settings, click 6 times on the empty space below the Log out bar and there will pop up a prompt to close the ads. 
 

A: Please check if you enabled Auto maintenance in System setup>> System admin>> Sys maintenance, if so, disable it. Please make sure the power supply(voltage and power) is good and right, 48V2A is for the NVR box; Please go into System setup>> General setup>> HDD setup, check if HDD status is normal. If all is good, if NVR restarts again, please email us picture showing error info(check if there is the red triangle mark, if there is, please click it to see what it is and kindly email us picture of it) at info@ohwoai.net; we will check for you, thanks for your time. 
 

A: Please either modify Preferred DNS the same as your computer DNS in System setup>> Network setup, or you could modify it to 8.8.8.8; And please check if there is any restrictions of security settings of your router.
 

A: Sorry for the trouble, please pull the camera then plug it in to see if it works or not; if camera still doesn’t work, please kindly email us your product order ID, and your delivery address; we will verify and send replacement for you if your system is under the warranty. Thanks for your time. 
 

A: Keep NVR system powered on, in black screen state, left click the mouse for 15 seconds, then connect the NVR system to TV using HDMI to see if it works or not; If doesn't work, please change another TV supports Full HD picture(2560x1920 or above); if still doesn't work, please kindly email us your product order ID, and the Model of your system, it is on the label on the rear panel of the NVR box; we will verify and get it resolved as soon as possible, thanks for your time. 
 

A: Please reboot the system by right clicking the mouse, select Exit System.

A: Please kindly email us your product order ID at info@ohwoai.net, we will verify and help you with password resetting as soon as possible. FYI, without order ID, we can't help you reset password, this is for our customers' monitoring security, thanks for your understanding.

A: Please kindly email us your product order ID at info@ohwoai.net, we will verify and activate the warranty for you as soon as possible, thanks for your understanding.

A: Please kindly email us your system order ID, and picture of your system version info at info@ohwoai.net; we will check for you. Thanks for your time.

A: App has been updated, one system can only be bound to one app account/phone, other uses/phones need to add device by the QR code shared by the bound account; you can ask the bound account to share the device to you. If you own the system, you can factory reset the NVR(Right click the mouse on the main interface, select System setup>> System admin>> Factory setting>> Simple restore/Right click the mouse on the main interface, select System setup>> System admin>> Factory setting; don't check the box Wifi Reset, or you will have to match code all cameras again with the NVR), login the app, delete the device first then add it again(please make sure you set password for system).

A: You can adjust Sensitivity and edit area in System setup>> Channel setup>> Video detection; You can enable Humanbody and Bodyregion if your camera is with those functions, with those boxes checked, a red box will mark the position of the humanoid when detecting motion(triggered by human) which makes it more accurate(FYI, with those boxes checked, area edit won't take effect). If doesn't work, please kindly mail us your product order ID, pictures of your system version info and camera version info(showing camera with problem) at info@ohwoai.net; we will check for you.

A: For remote access, in default mode, our wireless system will take 120KB/s, it doesn't take up bandwidth when you are not view cameras remotely; for internet speed, one camera will take 100k/s upload, NVR will also take 30k/s for one channel.

A: Please login your account, click Orders, find the order of OHWOAI security system, you'll find order ID in the upper right corner of the order.

A: As long as you set an 8-10-digit password for your system, there won’t be any security problem then.

A: Login the bound app account(the first account to add the system), click Share below device/camera image, follow the prompt to complete the share; other users(accounts/phones) can add device by scanning the shared QR code using their app accounts and password.

A: For 3MP/5MP cameras system, it supports up to 2-channel playback at the same time; For 8MP cameras system, it supports 1-channel playback.

A: Please go into System setup>> General setup>> HDD setup, check if HDD status is normal or not; if HDD status is normal, please playback records on system via TV/monitor, then email us clear picture showing playback error info, along with your product order ID at info@ohwoai.net, we will check for you. Thanks for your time.

A: POWER: Turn on/off the display(standby); Number Key: 12345678 select each channel; 9 for multiple channels; 0 Reserve; VIEW: Switching among Single view/4 views/6 views/8 views; PTZ: Turn on PTZ menu; MENU: Go into system menu; ESC: Exit/Enter right-click mouse to display the menu; Direction Key: Direction control; Enter: Confirm; PLAY: Play video.

A: The default factory settings for username is admin, the default factory settings for password is empty, just leave it blank is ok; If it doesn't work, please kindly email us your product order ID at info@ohwoai.net, we will verify and help you with login problem as soon as possible. FYI, without order ID, we can't help you reset password, this is for our customers' monitoring security, thanks for your understanding.

A: For android app ads, please go to Me>> Settings, click 6 times on the empty space below the Clear cache bar and there will pop up a prompt to close the ad; For iPhone, go to Me>> Settings, click 6 times on the empty space below the Log out bar and there will pop up a prompt to close the ads.

A: To avoid someone who's logged in, please login the bound account(the first account to add the system), go into Me>> Share list, delete the share will be ok. 
 

A: Theoretically, POE camera supports ONVIF can work with our POE system; adding method: connect the camera to NVR via a POE switch, go into Video manage, select ONVIF for Protocal, click Search/Refresh, check the camera, click Add one; if camera doesn't work in this way, it is not compatible with your system.
 

A: Please kindly email us your product order ID, and picture of your system version info at info@ohwoai.net, we will verify and send firmware upgraded detail for you if it is not the latest one. Thanks for your time.
 

A: Please disable PPPoE in System setup>> Network setup>> PPPOE; system doesn't support that function for now. 
 

A: You can make cables within 100 meters if it is a spacious environment without interference(coverage is affected by the physical properties of the obstacles and the surrounding environment, this data is for reference only). 

A: When you setup backup, there will be a minute for you to pull out the mouse and insert USB, system will auto backup the video. 
 

A: The cameras are powered by network cable, there comes no power supply.
 

A: Please check if you checked the box Buzzer in System setup>> Channel setup>> Video detection for every channel; if so, please uncheck the box, click Apply, click Ok. Please also check if you checked the box Buzzer in System setup>> General setup>> Error setup; if so, uncheck it, click Ok.
 

A: Please refer to product description; if it doesn’t state camera is with 2-way audio, please check if there are 3 cables on camera end, if so, camera is with two way audio; you can purchase our extend speaker to realize 2-way audio.
 

A: Please download HonestView in App Store, register an account, login and add device by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.NOTE: Please check if your system is with Wireless internet function in System setup>> Network setup; if it is with that function, you could connect system to your wifi wirelessly; if not, please connect the NVR to your router directly with a network cable, to make the Cloud ID of your system online. 
 

A: The standard working temperature of the camera is -4 to 140 degrees Fahrenheit. If your temperature exceeds the working temperature of camera, we suggest you'd better not use camera during this period of time. 
 

A: The red triangle means error detected or motion detected, you could click it to see what it is; and you could also close it if you like, please go into System setup>> General setup>> Error setup, uncheck all the four boxes, and save the settings.
 

A: Please download our PC client through the link below(choose the first one from top to bottom; Please login with your app account):http://helpen.dvr163.com/index.php/Tool_software NOTE: please make sure Cloud ID of your system is online. Remote tools are not for long-time viewing, you'll have to refresh it after a viewing break. 
 

A: Camera viewing angle is about 75-85 degrees.
 

A: Current system is with Cloud storage; after adding device to app, please check if there is cloud storage option; if there is, it is with cloud storage; click it to choose the package you would like; Cloud storage is not for free.
 

A: NVR power cord is about 3ft. 
 

A: We don't suggest you position camera indoors aimed at a window, it works fine in day time but at night it doesn’t. The camera has 3pcs array IR led working for night vision, the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision mood.
 

A: Please format HDD in System setup>> General setup>> HDD setup to delete all video records, can’t delete single record for now. 
 

A: The hard drive is 2.5 inch internal SATA HDD, you could buy one and install it into the NVR box, go into system setup>> HDD setup, choose the hard drive and format it, the HDD will work. This system supports up to 6TB hard drive, and if the hard drive is over 2TB, we suggest you purchase a 12V3A power supply for NVR box, the bigger hard drive needs more power.
 

A: Please troubleshoot installation error first: Please don't place the camera next to the wall or towards something reflective, they reflect light strongly, so you will not see anything in night vision; Please don't turn the camera toward a very empty place or a large area, there would not be enough reflected light so that you won't see anything in night vision; Please don't place the camera indoors toward the window; the window glass will reflect the infrared light to the camera lens, so you won't see anything in night vision. Solution: Please adjust the camera angle or change the camera's position. If the installation position is good, please check if the camera is energized or not. Steps: plug in a working network cable, cover the front end of the camera or cover the LED indicator below the 3pcs IR LED of the camera, to see if the 3pcs IR LED work or not; If the IR LED works, please double click corresponding camera to make it full screen, right click the mouse on that camera interface, select Color adjust, check if IR cut mode for that camera is Infrared or not; If mode is right, please kindly email us your product order ID, and clear picture showing camera night vision problem, along with picture of that camera Color adjust info at info@ohwoai.net, we will verify and get it resolved as soon as possible; If the IR LED doesn't work, please email us picture showing that, along with your your product order ID and delivery address at info@ohwoai.net; we will verify and send replacement for you as soon as possible; thanks for your time. 
 

A: That is because your TV/Monitor doesn’t support Full HD picture, please change another TV(resolution supports 2560x1920 or above), or connect the NVR system to TV/Monitor by VGA cable, the video resolution transmit by VGA is lower than HD picture. If the above problem occurs in the case of VGA connection, please use HDMI to connect the system with TV(resolution supports 2560x1920 or above), go into System setup>> Screen setup, use drop-down box to select a lower resolution for VGA resolution that your computer monitor supports, then use VGA to connect the system with your computer monitor. PS: Some Japanese brand of TV only support 1080p@60Hz.
 

A: Please go into Video Manage, choose the camera then click Manual Edit, select Image Rollover. 
 

A: System supports 220V power input; system power supply supports AC 110V-240V input. 
 

A: Please go into Video Manage, click the camera you want to change order, then click the Up Arrow or Down Arrow Icon, you can reorder the sequence.
 

A: Please enable APP Alarm in System setup>> Channel setup>> Video detection, please also enable alarm information in the App and meantime allow your phone to receive push notifications. FYI, notification only works for Motion detection, please make sure you set system to record Motion. 
 

A: 1. Please make sure the power supply(voltage and power) is good and right, 48V2A is for the NVR box; 2. Please unscrew and remove the top cover of the NVR box, pull and plug the SATA power and data cables to see if it works or not; Please connect the HDD to your computer to see if it works or not, or bring it to a computer shop to test; 3. Please check if the port on NVR board is broken, which can be easily seen. If all is good, but HDD still can't be found/formatted, please kindly email us your product order ID, your delivery address and phone number, we will verify and send a new NVR power supply for you as the first step to solve the problem if your system is under the warranty; Thank you for your understanding and cooperation.
 

A: Please check if your Router has internet access or not; please check if the network cable is good or not, the LAN light blinks or not in the rear panel of the NVR when inserting the network cable; If all is good, please check the box DHCP in System setup>> Network setup, click Ok, exit the menu and reboot the system by right clicking the mouse, select Exit System; after Cloud ID is online, you could uncheck the DHCP box; If it doesn't work, please try Fast network>> Auto config; If doesn't work, please kindly email us your product order ID, pictures of Fast network info, Network setup info and System version info at info@ohwoai.net; we will check for you. Thanks for your time. 
 

A: Please check if you enabled Auto maintenance in System setup>> System admin>> Sys maintenance, if so, disable it. If not, please check if there is the red triangle mark after turn off; if there is, please click it to see what it is and kindly email us picture of it at info@ohwoai.net; Please also check HDD status in System setup>> General setup>> HDD setup and email us picture of it. Thanks for your time. 
 

A: Please kindly email us your product order ID and your delivery address at info@ohwoai.net, we will verify and send a new NVR power supply for you as the first step to solve the problem. Thanks for your time.
 

A: Please switch that camera with a working camera(please use working camera's network cable and network port) to see if it works or not; if camera doesn't work with working camera's network cable and network port, please email us your product order ID and your delivery address at info@ohwoai.net, we will verify and send replacement for you if your system is under the warranty. Thanks for your time. 
 

A: When you setup backup, there will be a minute for you to pull out the mouse and insert USB, system will auto backup the video. 
 

A: Please charge the camera with 5V2A charger and the cable in standard configuration for at least 4 hours.

A: Battery life depends on the trigger frequency and charging environment, if battery loss is proportionate to charge, camera will work all the time. Please place the camera in a sunny area.

A: Solar system/camera is of low power consumption, it can't stay active/record all the time(24/7), or the battery won't last. If you want camera to stay active all the time/record continuously, you'll have to buy the one with power supply.

A: System supports 220V power input; system power supply supports AC 110V-240V input.

A: The hard drive is 2.5 inch internal SATA HDD, you could buy one and install it into the NVR box, go into system setup>> HDD setup, choose the hard drive and format it, the HDD will work. This system supports up to 6TB hard drive, and if the hard drive is over 2TB, we suggest you purchase a 12V3A power supply for NVR box, the bigger hard drive needs more power.

A: You’ll have to check it on system via TV/monitor, there is a battery icon in the upper left corner of each camera image. No, it can’t be displayed as a percentage for now.

A: Please download HonestView in App Store, register an account, login and add device by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.NOTE: Please check if your system is with Wireless internet function in System setup>> Network setup; if it is with that function, you could connect system to your wifi wirelessly; if not, please connect the NVR to your router directly with a network cable, to make the Cloud ID of your system online.

A: Please download our PC client through the link below(choose the first one from top to bottom; Please login with your app account):http://helpen.dvr163.com/index.php/Tool_software NOTE: please make sure Cloud ID of your system is online. Remote tools are not for long-time viewing, you'll have to refresh it after a viewing break.

A: Wireless cameras are affected by a lot of environments, so they can't give a definite range of work. It is recommended that the NVR be placed in the center of the monitoring area, and the installation position of the IPC (wireless camera) and NVR should avoid the obstacle as much as possible. When the cameras are connected at the same time in an open area and there are no obstacles between the NVR and the IPCs, the IPC is placed in a spherical coverage area with a radius of 80 meters with the NVR ideally at the center; The recommended radius is reduced to 40 meters when there is one wall between the NVR and the IPCs, when there are two walls, it is reduced to 20 meters radius(coverage is affected by the physical properties of the obstacles and the surrounding environment, this data is for reference only). 
 

A: The red triangle means error detected or motion detected, you could click it to see what it is; and you could also close it if you like, please go into System setup>> General setup>> Error setup, uncheck all the four boxes, and save the settings.
 

A: Camera viewing angle is about 130 degrees.
 

A: 1. Please make sure the power supply(voltage and power) is good and right, 12V2A is for the NVR box; 2. Please unscrew and remove the top cover of the NVR box, pull and plug the SATA power and data cables to see if it works or not; Please connect the HDD to your computer to see if it works or not, or bring it to a computer shop to test; 3. Please check if the port on NVR board is broken, which can be easily seen. If all is good, but HDD still can't be found/formatted, please kindly email us your product order ID, your delivery address and phone number, we will verify and send a 12V3A power supply for you as the first step to solve the problem if your system is under the warranty; Thank you for your understanding and cooperation.
 

A: Please format HDD in System setup>> General setup>> HDD setup to delete all video records, can’t delete single record for now. 
 

A: Current system is with Cloud storage; after adding device to app, please check if there is cloud storage option; if there is, it is with cloud storage; click it to choose the package you would like; Cloud storage is not for free. 
 

A: Please check if your Router has internet access or not; please check if the network cable is good or not, the LAN light blinks or not in the rear panel of the NVR when inserting the network cable; If all is good, please check the box DHCP in System setup>> Network setup, click Ok, exit the menu and reboot the system by right clicking the mouse, select Exit System; after Cloud ID is online, you could uncheck the DHCP box; If it doesn't work, please try Fast network>> Auto config; If doesn't work, please kindly email us your product order ID, pictures of Fast network info, Network setup info and System version info at info@ohwoai.net; we will check for you. Thanks for your time.
 

A: NVR power cord is about 3ft. 
 

A: Please go into Video Manage, click the camera you want to change order, then click the Up Arrow or Down Arrow Icon, you can reorder the sequence. If there is no Arrow Icon, we are afraid that you'll have to delete all cameras then match code the cameras with the NVR again one by one(please check the channel first then match code the camera). 
 

A: If charging in strong sunlight, it will get 50% in a full day; you can also use 5V2A charger, it will take about 3 hours. There is no indicator light, you'll have to go into the system, check the yellow battery with lightning symbol. The blue blinking light means moving object detected. 
 

A: Please enable APP Alarm in System setup>> Channel setup>> Video detection, please also enable alarm information in the App and meantime allow your phone to receive push notifications. FYI, notification only works for Motion detection, please make sure you set system to record Motion. 
 

A: Please kindly email us your product order ID at info@ohwoai.net, we will verify and help you with password resetting as soon as possible. FYI, without order ID, we can't help you reset password, this is for our customers' monitoring security, thanks for your understanding.
 

A: Please delete the camera on app, match code it with the NVR, see Manual part 8 for adding method; after matching code, login the app and add System by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.
 

A: Please either modify Preferred DNS the same as your computer DNS in System setup>> Network setup, or you could modify it to 8.8.8.8; And please check if there is any restrictions of security settings of your router.
 

A: You can adjust Sensitivity in System setup>> Channel setup>> Video detection(high: a little movement might wake up the camera; low: a large moving object or a close walk to wake up the camera); if doesn't work, please email us your system order ID, pictures of NVR system version info and camera version info at info@ohwoai.net, we will check for you. 
 

A: Current system supports up to 10 cameras, you can add a total of 10 cameras to one system. 
 

A: Please reboot the system by right clicking the mouse, select Exit System. 
 

A: Please kindly email us your product order ID at info@ohwoai.net, we will verify and activate the warranty for you as soon as possible, thanks for your understanding.
 

A: App has been updated, one system can only be bound to one app account/phone, other uses/phones need to add device by the QR code shared by the bound account; you can ask the bound account to share the device to you. If you own the system, you can factory reset the NVR(Right click the mouse on the main interface, select System setup>> System admin>> Factory setting>> Simple restore/Right click the mouse on the main interface, select System setup>> System admin>> Factory setting; don't check the box Wifi Reset, or you will have to match code all cameras again with the NVR), login the app, delete the device first then add it again(please make sure you set password for system). 
 

A: Please kindly email us your system order ID, and picture of your system version info at info@ohwoai.net; we will check for you. Thanks for your time.
 

A: Please charge the camera with 5V2A power supply to see if it works or not; Please match code camera with the NVR, see Manual part 8 for details. If still doesn't work, please kindly email us your system order ID and your delivery address at info@ohwoai.net, we will verify and send a new camera for you if your system is under the warranty. Thanks for your time.
 

A: For remote access, in default mode, our wireless system will take 120KB/s, it doesn't take up bandwidth when you are not view cameras remotely; for internet speed, one camera will take 100k/s upload, NVR will also take 30k/s for one channel. 
 

A: Please login your account, click Orders, find the order of OHWOAI security system, you'll find order ID in the upper right corner of the order.
 

A: To avoid someone who's logged in, please login the bound account(the first account to add the system), go into Me>> Share list, delete the share will be ok. 
 

A: Sorry but no, solar system doesn’t support Wi-Fi extender.
 

A: As long as you set an 8-10-digit password for your system, there won’t be any security problem then.
 

A: Login the bound app account(the first account to add the system), click Share below device/camera image, follow the prompt to complete the share; other users(accounts/phones) can add device by scanning the shared QR code using their app accounts and password. 
 

A: Please go into System setup>> General setup>> HDD setup, check if HDD status is normal or not; if HDD status is normal, please playback records on system via TV/monitor, then email us clear picture showing playback error info, along with your product order ID at info@ohwoai.net, we will check for you. Thanks for your time.  
 

A: The default factory settings for username is admin, the default factory settings for password is empty, just leave it blank is ok; If it doesn't work, please kindly email us your product order ID at info@ohwoai.net, we will verify and help you with login problem as soon as possible. FYI, without order ID, we can't help you reset password, this is for our customers' monitoring security, thanks for your understanding.
 

A: POWER: Turn on/off the display(standby); Number Key: 12345678 select each channel; 9 for multiple channels; 0 Reserve; VIEW: Switching among Single view/4 views/6 views/8 views; PTZ: Turn on PTZ menu; MENU: Go into system menu; ESC: Exit/Enter right-click mouse to display the menu; Direction Key: Direction control; Enter: Confirm; PLAY: Play video.
 

A: Please kindly email us your product order ID, and picture of your system version info at info@ohwoai.net, we will verify and send firmware upgraded detail for you if it is not the latest one. Thanks for your time.
 

A: For android app ads, please go to Me>> Settings, click 6 times on the empty space below the Clear cache bar and there will pop up a prompt to close the ad; For iPhone, go to Me>> Settings, click 6 times on the empty space below the Log out bar and there will pop up a prompt to close the ads. 
 

A: Please disable PPPoE in System setup>> Network setup>> PPPOE; system doesn't support that function for now.
 

Please check if you checked the box Buzzer in System setup>> Channel setup>> Video detection for every channel; if so, please uncheck the box, click Apply, click Ok. Please also check if you checked the box Buzzer in System setup>> General setup>> Error setup; if so, uncheck it, click Ok.

Please check if you enabled Auto maintenance in System setup>> System admin>> Sys maintenance, if so, disable it. Please make sure the power supply(voltage and power) is good and right, 12V2A is for the NVR box; Please go into System setup>> General setup>> HDD setup, check if HDD status is normal. If all is good, if NVR restarts again, please email us picture showing error info(check if there is the red triangle mark, if there is, please click it to see what it is and kindly email us picture of it) at info@ohwoai.net; we will check for you, thanks for your time.
 

Please check if your Router has internet access or not; please check if the network cable is good or not, the LAN light blinks or not in the rear panel of the NVR when inserting the network cable; If all is good, please check the box DHCP in System setup>> Network setup, click Ok, exit the menu and reboot the system by right clicking the mouse, select Exit System; after Cloud ID is online, you could uncheck the DHCP box; If it doesn't work, please try Fast network>> Auto config; If doesn't work, please kindly email us your product order ID, pictures of Fast network info, Network setup info and System version info at info@ohwoai.net; we will check for you. Thanks for your time.
 

Please enable APP Alarm in System setup>> Channel setup>> Video detection, please also enable alarm information in the App and meantime allow your phone to receive push notifications. FYI, notification only works for Motion detection, please make sure you set system to record Motion.
 

Current system is with Cloud storage; after adding device to app, please check if there is cloud storage option; if there is, it is with cloud storage; click it to choose the package you would like; Cloud storage is not for free. 
 

Please download our PC client through the link below(choose the first one from top to bottom; Please login with your app account):http://helpen.dvr163.com/index.php/Tool_software NOTE: please make sure Cloud ID of your system is online. Remote tools are not for long-time viewing, you'll have to refresh it after a viewing break. 
 

Please download HonestView in App Store, register an account, login and add device by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.NOTE: Please check if your system is with Wireless internet function in System setup>> Network setup; if it is with that function, you could connect system to your wifi wirelessly; if not, please connect the NVR to your router directly with a network cable, to make the Cloud ID of your system online.
 

For android app ads, please go to Me>> Settings, click 6 times on the empty space below the Clear cache bar and there will pop up a prompt to close the ad; For iPhone, go to Me>> Settings, click 6 times on the empty space below the Log out bar and there will pop up a prompt to close the ads. 
 

App has been updated, one system can only be bound to one app account/phone, other uses/phones need to add device by the QR code shared by the bound account; you can ask the bound account to share the device to you. If you own the system, you can factory reset the NVR(Right click the mouse on the main interface, select System setup>> System admin>> Factory setting>> Simple restore/Right click the mouse on the main interface, select System setup>> System admin>> Factory setting; don't check the box Wifi Reset, or you will have to match code all cameras again with the NVR), login the app, delete the device first then add it again(please make sure you set password for system). 
 

Login the bound app account(the first account to add the system), click Share below device/camera image, follow the prompt to complete the share; other users(accounts/phones) can add device by scanning the shared QR code using their app accounts and password.
 

Please delete the camera on app, match code it with the NVR, see Manual part 8 for adding method; after matching code, login the app and add System by Cloud ID and password(the same as the one you use to login your system): click "+" in the upper right corner>> Other ways to add>> Manually enter device ID to add then complete the add.