One of the cameras encountered an issue, so I contacted OHWOAI support and connected with Ariana. Ariana promptly resolved the issue and facilitated the replacement of the camera with a new one!

For the price, this camera deserves a solid five stars—it's worth every penny. The picture quality is sharp and clear, and the build quality is impressive. You don't need to splurge on a branded camera costing hundreds of dollars when you can get such high quality with this one. If I could, I'd give it more than five stars. Customer support is excellent, scoring a perfect 10 out of 10 for problem resolution. Plus, it's affordable, and the night vision provides a very clear view.

We're extremely satisfied with our system.

PROS: The picture quality of the 2MP cameras is excellent, with impressive night vision capabilities, and the installation process is straightforward. I opted for this system primarily for its POE functionality and based on positive reviews.

Tech Support: The tech support, particularly Cathy, has been outstanding. She has been instrumental in addressing our queries and fine-tuning the installation process.

CONS: As is common with many products featuring software applications, while the hardware is top-notch, the software leaves something to be desired.

Phone App: The phone app serves its purpose adequately, but it lacks the option to disable the use of cellular data. This poses an issue for us as we rely on our home Wi-Fi due to erratic cell service, resulting in poor app performance when used at home. However, it performs well when accessed away from home where cell service is more reliable.

PC App: The PC app is handy for viewing purposes but lacks functionality for anything beyond that. It's frustrating that you can't even resize the screen, limiting it to full-screen mode only.

Documentation: While the quick start guide gets the system up and running, there's a glaring absence of a comprehensive manual detailing the compatibility and functionalities of the hardware. Despite numerous emails to Cathy, who provided exceptional assistance, it took some time to get our system operating optimally.

Overall, I would rate this system 5 stars for its value and quality, but the absence of a thorough manual and the limitations of the applications bring it down to 4 stars.

The NVR system itself is excellent. Although I encountered an issue with the recorder, Louis provided exceptional assistance in arranging a replacement, even beyond the expiration of the warranty period. Dealing with this company has been a pleasure, and I wouldn't hesitate to do business with them again.

For those considering purchasing an OHWOAI WIFI-based camera system, here's a detailed review worth reading. Setting up and testing the system took about 15 to 20 minutes, and everything worked flawlessly out of the box. However, finding the optimal placement for the NVR (network video recorder) was crucial for maintaining a stable connection, especially considering the system's 1080P resolution. It took nearly a week of experimentation to find the perfect spot.

Here's a breakdown of the process:

1. **Initial Setup:** Before purchasing, I noticed that many users faced issues due to improper placement of the NVR. It's essential to understand the importance of positioning the NVR for optimal WIFI signal strength.

2. **Camera Placement:** After setting up the system and testing the cameras, I recommend securing them temporarily with long extension cords to allow for adjustments later.

3. **Finding the Best Location for NVR:** Use the software's network setup feature to monitor the signal strength of each camera. Ensure that the signal strength is above 35 for stable operation. Moving the NVR around the house while monitoring signal strength is crucial. Using a WIFI extender can help improve signal strength in certain areas.

4. **Adjusting Camera Antennas:** In some cases, adjusting the antennas slightly can improve signal strength. If needed, consider using repeaters or purchasing additional equipment for better coverage.

5. **System Usage:** Once the system is set up properly, accessing it remotely via the app or remote access is convenient. Despite some minor issues like the short mouse cable and ineffective included antenna, the overall experience has been satisfactory.

In conclusion, while there are areas for improvement, such as longer mouse cables and more effective antennas, the OHWOAI camera system offers excellent value for the price. With patience and proper setup, it provides reliable surveillance with high-quality image capture, both day and night.